What we offer
The goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
Includes incident detection, classification, support, analysis, resolution, and closure.
This process aims to grant authorized users the right to use a service, while preventing access to non-authorized users, the service may be data, function, asset, service, system, or product.
In addition to granting rights, access management revokes rights when a user’s status changes through transfer, resignation, or termination.
This process aims to automate the process for handling reports requests coming to the BI/Reporting department in the IT directorate from all other directorates. This will help improve response time in handling requests and provide a way of tracking these request to check if it’s compliant with the SLA between departments.
Change Management aims to control the lifecycle of all Changes to core-business systems. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
Assets management is the implementation of a database that includes details of the organization’s elements that are used in the provision and management of services. It also contains information that relates to the maintenance, movement, and problems experienced with the registered Items.
Manages leave and vacation requests to show request status, add custom time-off types, with the ability to define special days where employees cannot request time-off and display balance in hours or in days for leaves/vacations.it also contains Multi-level approval process.
Includes collaboration on tickets, Tasks re-assignment, Knowledge Base, notifications, Reporting, reminders & Escalation, three routing options: Direct assignment, SPOC and Resource Pool.
Manage projects portfolio through creating project schedule, assigning tasks, managing resources availability, time-sheets, project documents and workflows
Connect to document libraries then to capture and push documents to SharePoint. It extends SharePoint permission and data models
We are proud of providing our clients the best solution with high quality of work.
We are proud of providing our clients the best products with high quality of work.
Our success is our clients satisfaction
- Khaled Darweesh
Business Support Department Head
- Eng. Amin Sbeih
Court Administration Specialist (IT)
- Sameh Humaid
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