800 +

Workflows launched

1500 +

Forms designed

30 +

On-premises Farms Managed

6 +

Office 365 Tenants Managed


What we offer

Incident Management

The goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Includes incident detection, classification, support, analysis, resolution, and closure.

Access Management

This process aims to grant authorized users the right to use a service, while preventing access to non-authorized users, the service may be data, function, asset, service, system, or product.

In addition to granting rights, access management revokes rights when a user’s status changes through transfer, resignation, or termination.

Report Requests

This process aims to automate the process for handling reports requests coming to the BI/Reporting department in the IT directorate from all other directorates. This will help improve response time in handling requests and provide a way of tracking these request to check if it’s compliant with the SLA between departments.

Change Management

Change Management aims to control the lifecycle of all Changes to core-business systems. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.

Assets Tracking

Assets management is the implementation of a database that includes details of the organization’s elements that are used in the provision and management of services. It also contains information that relates to the maintenance, movement, and problems experienced with the registered Items.

Vacation/Leave Management

Manages leave and vacation requests to show request status, add custom time-off types, with the ability to define special days where employees cannot request time-off and display balance in hours or in days for leaves/vacations.it also contains Multi-level approval process.


Includes collaboration on tickets, Tasks re-assignment, Knowledge Base, notifications, Reporting, reminders & Escalation, three routing options: Direct assignment, SPOC and Resource Pool.

Enterprise Project Management

Manage projects portfolio through creating project schedule, assigning tasks, managing resources availability, time-sheets, project documents and workflows

Capture Documents to Sharepoint and Office 365

Connect to document libraries then to capture and push documents to SharePoint. It extends SharePoint permission and data models

Our Work

We are proud of providing our clients the best solution with high quality of work.

  • Business Process Automation

  • Document Management

  • Document Management

  • Business Process Automation

  • Content management

  • Business Process Automation

  • Project Management

  • Business Process Automation

More than 200,000 organizations and 190 million people have SharePoint

Our Products

We are proud of providing our clients the best products with high quality of work.

Desktop Application

Malaf Archive

  • Capture your documents easily.
  • No more servers.
  • Save network bandwidth.
  • Utilize office 365.
  • Supports Arabic & English languages
  • Enterprise control

  • Learn More...

Desktop Application

Malaf Forms

  • Build and publish targeted and categorized forms, easily with zero-code.
  • Build central repository for all organization forms.
  • No more servers.
  • Utilize office 365.
  • Enterprise control

  • Learn More...

Office 365 Add-in


  • Choose teams and Managers within ticketing SLA.
  • Create Escalation, and Reminders Plans.
  • Direct assignment, SPOC, and resource pool.
  • Statistical reports

  • Learn More...

Office 365 Add-in

Assets Management

  • Build CMDB (Configuration Management Database).
  • Track entire asset life-cycle, and asset history.
  • Track contracts and purchase requests.
  • Create reminders.

  • Learn More...


Our success is our clients satisfaction

We help our customers to empower their internal processes

Latest blogs

Data archiving is the process of moving data that is no longer actively used to a separate storage device for long-term retention. Archive data consists of older data that is still important to the organization and may be needed for future reference, as well as data that must be retained for regulatory compliance. More...

Sharepoint is a platform not a system that can be customized according to organization needs,it is easy to fail like making a success story. Finding the right partner is the first step in making this story. More...

Deploying Sharepoint enhance organization internal operations by providing a mix of services that fit small, medium and enterprise firms. More...

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Our Location

Al-Mahseri Building 1, 4th Floor
Al Balou’ - Ramallah