Steadypoint

Simple Help Desk system to manage all your organization Tickets

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Overview


SteadyPoint Help desk is a SharePoint Add-in built using native SharePoint components, it provides the following features:

  • Collaboration on tickets
  • Notifications, Reminders and Escalation on all tickets
  • Three routing options: Direct assignment, SPOC and Resource Pool
  • Tasks re-assignment
  • Knowledge Base
  • Reporting

SteadyPoint Help Desk will help your organization achieve the following:

  • Reduction of operations Cost
  • Quantify measurement of operations to Act quickly
  • Having a defined business process (BP) and SLAs
  • Content Management
  • Team Collaboration
  • Time-To- Delivery

Technology


Recently, many companies are heading to move their systems to the cloud and slowly getting rid of on-premises systems with its overhead, in order to bring the focus on their core business. Microsoft office 365 offers several cloud services to assist companies in achieving so. SharePoint Online is workflows management service; built to help organizations manage their internal workflows.

Helpdesk is a solution for managing helpdesk team tickets. It is an office 365 add-in easy to deploy and ready to use

Features


see below brochure:

Contact Us


Please don't hesitate to contact us for any query or question

Steadypoint , Microsoft Partner

Ramallah, Palestine

info@steadypoint.net
ojaber@steadypoint.net
+972 - 598 160 369
+972 - 599 270 291